When someone is missing

When a user of Safecall does not switch off the alarm before it expires, an e-mail will be sent to their contact persons.

As you are a contact person you will have received this e-mail? Therefore please follow the steps below. This action plan is in line with procedures of the police in Holland. Check police websites of your own country for specific local information.

Remember: usually there is nothing wrong, it could simply be that the battery ran out, or there might be another straightforward reason why the Safecall user has not signed off.


What to do if you receive a message from Safecall:

Step 1: Call the Safecall user

First try to call the Safecall user yourself. Always leave a voice mail message with the request to call you back because you're worried and looking for him or her.

Step 2: Send a text message 

If you cannot leave a voice mail, send a text message with the request to call you back.

Step 3: Call the other contact persons

Contact the other contact persons if there are any (see addresses in the e-mail from Safecall) to make arrangements (for example who will check out the user's home address, who will stay available for consultation by phone, who is contact person for the police if necessary). 

Step 4: Check the GPS log

Check the GPS log where the user has been or currently is (this could be at his/her own home). 

Step 5: Visit the user's home address

Check if the missing Safecall user is at home. Check if the car is parked near the house. Look through the windows to see if there's anything unusual.

Go inside (if possible) and check if anything is strange or suspect; check if something is missing (clothes, suitcase, passport). Important: never change anything in the house!

Do not go to a given address for staying over or the last GPS location if this is not the user's home! This is the responsibility of the police. Do not endanger yourself or others by acting as a police officer yourself.

Step 6: Call the person who the user was meeting

Call the person the user has entered details of in Safecall (if any). Leave a message on the voice mail or send a text message. 

Step 7: Do you feel that something's not OK? Call the police!

When you suspect something really might be wrong with the Safecall user, you should contact the police. 

Keep the following details ready:

  • E-mail from Safecall

  • Phone number of the contact person for the police

  • Observations from around the house of the Safecall user if applicable (presence of car, any unusual things etc.)

Ask the police the following questions and write down the answers:

  • Name of the police officer who is on the phone

  • Name and phone number of the police officer who will be your contact

  • If applicable, a copy of the registration form

  • Ask what else you can do

Remember: the police will use the information you have given them to determine what actions are necessary and when they will be taken. 

Step 8: Follow police instructions 

Always follow instructions from the police.

Step 9: Feedback to other contact persons

Inform the other contact persons about everything that has been discussed. Everyone should know what is expected from them.

If the Safecall user is calling in, ask him/her to contact the other contact persons and the police themselves!

Example of map send with e-mail